These terms and conditions are the contract between you and Sculptor43 (“us”, “we”, “our”). Sculptor43 is the trading name of Paula Barnard-Groves. Our studio is at 12 Middle Road, East Barnet, EN4 8TE.
By visiting this website, you agree to be bound by our terms and conditions.
The terms and conditions:
In this agreement:
“Consumer” - means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.
“Content” - means the textual, visual or audio content that is encountered our website.
“Extra Work” - means all of the work we do and materials we buy to prepare or to produce Specified Goods.
“Goods” - means any of the goods we offer for sale on our website, or, if the context requires, goods we sell to you. It includes Specified Goods.
"Intellectual Property" - means intellectual property of every sort, whether or not registered or registrable in any country, including intellectual property of kinds coming into existence after today; and including, among others, designs, copyrights and know-how, together with all rights that are derived from those rights.
“Specified Goods” - means Goods that have been subject to work or processed to your specific order, such as bespoke commissioned artwork.
Unless the context clearly requires otherwise, the interpretation of this agreement shall be subject to the matters listed below.
2.1. a reference to one gender shall include any or all genders, and a reference to the singular may be interpreted where appropriate as a reference to the plural and vice versa.
2.2. a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.
2.3. the headings to the paragraphs of this agreement are inserted for convenience only and do not affect the interpretation.
2.4. in the context of permission, “may not” in connection with an action of yours, means “must not”.
2.5. any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
2.6. a reference to an act or regulation includes new law of substantially the same intent as the act or regulation to which is referred.
2.7. in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party, such cost calculated £100 per hour.
2.8. these terms and conditions apply to all supplies of Goods by us to you. They prevail over any terms proposed by you.
Our contract with you
3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
3.3. If you use our website in any way and make an order on behalf of another person, you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
3.4. We do not guarantee that Goods advertised on our website are available.
3.5. We may change these terms from time to time. The terms that apply to you are those posted on our website on the day you order the Goods. We advise that you to print a copy of these terms for your records.
3.6. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
3.7. If in future, you buy Goods from us under any arrangement that does not involve your payment via our website, these terms still apply so far as they can be applied.
Acceptance of your order
4.1. This paragraph applies to Goods that you buy from us as advertised, without change to your specific requirements.
4.2. Your order is an offer to buy from us.
4.3. Nothing that we do or say will amount to any acceptance of your offer until we actually dispatch the Goods to you.
4.4. At any time before the Goods are despatched, we may decline to supply the Goods to you without giving any reason.
4.5. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
4.5.1. accept the alternatives we offer;
4.5.2. cancel all or part of your order.
5.1. This paragraph applies to Specified Goods.
5.2. Our contract to supply Specified Goods is a contract for both the supply of Goods and the Extra Work you have asked us to do.
5.3. Nothing said or done by us is an acceptance of an order until we confirm clear acceptance in writing, giving you details of our understanding of your exact requirements, usually through our Commission Booking Form. At any point up until then, we may decline your order without giving any reason. From that time, we are both bound to these contract terms, unless otherwise specified within our Commission Booking Form.
5.4. If you wish to make any change to the specification of the Extra Work, you must pay us the sum we estimate that the change will cost us, based on our then current charging rates, unless otherwise specified within our Commission Booking Form.
5.5. If you terminate this agreement before the Specified Goods are complete, you agree to pay us for all of the Extra Work to the date of cancellation by you. In addition, you will pay us a mark-up of 30% of the total cost of Extra Work unless otherwise specified within our Commission Booking Form.
6.1. Prices of Goods are shown on our website.
6.2. Unless otherwise specified, delivery within the UK is free.
6.3. Prices for Specified Goods are available on enquiry.
6.4. It is possible that the price may have changed from that posted on our website, or may not fully reflect the price of delivery if the Goods are to be delivered outside the UK. If that happens, we will not dispatch the Goods until you have confirmed that you wish to buy at the new price.
6.5. We are not UK value added tax (“VAT”) registered.
7.1. When buying Goods, we require the full price of your order before we will send any part of it.
7.2. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Pounds Sterling will be borne by you.
7.3. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
7.4. The price of the Goods does not include the delivery charge, which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of our website before we ask you to pay. Unless otherwise specified, delivery within the UK is free.
7.5. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 31 days from the date when we accept that repayment is due.
Security of your payment information
We take care to make our website safe for you to use.
Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
For an updated list of accepted payment methods please check our website, or contact us directly.
Cancellation and refunds
Paula wants you to own a sculpture that brings you joy.
However, if this is not the case, she will exchange or refund your purchase, subject to the following conditions:
Please note that this paragraph does not apply to any Specified Goods you order through our website or in person.
This paragraph and the next apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.
9.1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of our website or in hard copy.
9.2. The following rules apply to cancellation of your order:
9.2.1. If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
9.2.2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
9.2.3. We will return your money subject to the following conditions:
184.108.40.206. we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
220.127.116.11. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
9.3. You are responsible for the cost of returning the Goods. We have no obligation to refund to you your cost of re-packing and returning the Goods. However, if you contact us in advance, we may agree to pay for, and arrange for returns under the following circumstances:
9.3.1. If the Goods are within the UK, to pay for, and arrange for returns at our cost.
9.3.2. If the Goods were shipped elsewhere in the world, we may arrange for returns if the Goods are returned within 21 days.
9.4. In any of the above scenarios, we will return your money on receipt of the Goods.
Liability for subsequent defects
10.1. Please examine the Goods received from us immediately when you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.
10.2. The Goods must be returned to us as soon as any defect is discovered but not later than six months from receipt by you.
10.3. We will return your money subject to the following conditions:
10.3.1. we receive the Goods with labels and packaging intact.
10.3.2. you comply with our returns procedure.
10.3.3. you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
10.4. If any defect is found, then we shall:
10.4.1. repair or exchange the Goods, or
10.4.2. refund the full cost you have paid including the cost of returning the Goods.
11.1. Goods are delivered within 30 days from the day you place an order to purchase the Goods.
11.2. You may collect your Goods from our studio if this has been previously agreed between us.
11.3. Delivery of Goods will be made by the carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.
11.4. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you to arrange another date for delivery.
11.5. We may deliver the Goods in instalments if they are not all available at the same time for delivery.
11.6. Goods are sent at our risk until signed for by you or by any other person at the address you have given to us, unless you have instructed us in the order process that you wish us to leave the Goods without an acceptance signature (for example: “leave it in the garage”).
11.7. Goods are sent by courier. We will send you a message by e-mail to tell you when we have despatched your order.
11.8. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
11.9. Signing "Unchecked", "Not Checked" or similar is not acceptable.
11.10. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
11.11. Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
11.12. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
11.13. We are happy for you to pick up Goods from our studio provided you make an appointment in advance and payment has been received into our bank.
11.14. If you pick up Goods from our studio then:
11.14.1. we will not be able to assist you in loading heavy items;
11. 14.2. Goods are at your risk from the moment they are picked up by you or your Carrier from our studio;
11.14.13. you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
Foreign taxes and duties
12.1 If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
12.2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:
13.1. We want you to own a sculpture that brings you joy. However, we do not accept returns unless there was a defect in the Goods at the time of purchase, or unless we have agreed in correspondence that you may return them.
13.2. So far as possible, Goods should be returned:
13.2.1 with both Goods and all packaging as far as possible in their original condition;
13.2.2. securely wrapped;
13.2.3. at your risk and cost.
13.3. You must tell us by e-mail message that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return.
13.4. In returning faulty Goods please encloses with it a note clearly stating the fault and when it arose.
13.5. If we agree that the Goods are faulty, we will:
13.5.1. refund the cost of return carriage;
13.5.2. repair or replace the Goods as we choose.
13.6 If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
Security of our website
You now agree that you will not, and will not allow any other person to:
14.1. modify, copy, or cause damage or unintended effect to any portion of our website.
14.2. link to our website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
14.3. download any part of our website, without our express written consent;
14.4. collect or use any product listings, descriptions, or prices;
14.5. collect or use any information obtained from or about our website or the Content except as intended by this agreement;
14.6. aggregate, copy or duplicate in any manner any of the Content or information available from our website, other than as permitted by this agreement or as is reasonably necessary for your use of our website;
14.7. Despite the above terms, we now grant a licence to you to:
14.7.1create a hyperlink to our website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
14.7.2. you may copy the text of any page for your personal use in connection with the purpose of our website.
15.1. The law differs from one country to another. This paragraph applies to sales throughout the EU.
15.2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
15.3. We make no representation or warranty for:
15.3.1 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
15.3.2. the adequacy or appropriateness of the Goods for your purpose.
15.4. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from our website.
15.5. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.
15.6. We shall not be liable to you for any loss or expense which is:
15.6.1.indirect or consequential loss; or
15.6.2. economic loss or other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.
15.7. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999, as well as to us.
15.8. If you become aware of any breach of any term of this agreement by any person, please tell us.
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
16.1. your failure to comply with the law of any country;
16.2. your breach of this agreement;
16.3. any act, neglect or default by any agent, employee, licensee or customer of yours;
16.4. a contractual claim arising from your use of the Goods;
16.5. a breach of the intellectual property rights of any person.
17.1. Copyright works owned by you or a third party are unaffected by this agreement.
17.2. The Intellectual Property in all work we do in the process leading to completion of the Goods and Specified Goods and in the completed Goods and Specified Goods belongs to us. We therefore reserve the right to use any images of the Goods or Specified Goods in any way and on any platforms of our choice, such as our website, portfolio, etc.
17.3. If you change or create derivative versions of the Specified Goods, the Intellectual Property in those changed or derived versions also belongs to us.
17.4. We now grant an exclusive license to you to use the Intellectual Property in the Goods and Specified Goods for a period of 99 years. You may not assign this licence except by way of sale or transfer of the Goods or Specified Goods.
In this paragraph the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.
The following terms apply in the event of a dispute between the parties:
18.1. If you are not happy with our services or have any complaint then you must tell us by e-mail message to an address which you will find on our website.
18.2. If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
18.3. We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.
19.1. When we communicate with you we may do so by e-mail. You agree that e-mail communications are contractually binding in the same way as properly signed and dated paper sent by post.
19.2. Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
19.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
19.4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
19.5. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
19.6. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
19.7. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery. If delivered by hand, it shall be deemed to have been delivered on the day of delivery. If sent by post to the correct address, it shall be deemed to have been delivered within 96 hours of posting
19.8. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
19.9. We shall not be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond our reasonable control.
19.10. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
19.11. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.
Notice of right of cancellation: Right to Cancel and Model Cancellation Form
Information about your statutory right to cancel
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire 14 days after the contract was made. That means you can cancel before you have downloaded the product or we have delivered it to you.
How to cancel
To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by post or e-mail.
You may use the example model cancellation form which is contained at the bottom of the Terms via the download link below, but you can use your own words as long as your intention is clear.
This is the privacy notice of Sculptor43 (“us”, “we”, “our”), which is the trading name of Paula Barnard-Groves. Our studio is at 12 Middle Road, East Barnet, EN4 8TE. In all matters regarding your privacy or this notice, you may contact Paula at Paula@sculptor43.com.
We are committed to protecting your privacy and the confidentiality of your personal information.
This privacy notice tells you how we process information that we collect from you, or that you provide to us. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
The notice covers information that could identify you (“personal information”) and information that could not. It tells you about your privacy rights and how the law protects you.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (the Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your Identity Information includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
Your “Contact Information” includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
“Transaction Information” includes details about payments or communications to and from you and information about products and services you have purchased from us.
“Technical Information” includes you internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
“Marketing Information” includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We do not collect any special personal information about you.
If you do not provide personal information we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
When you buy from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process Identity Information and Contact Information. This becomes “Transaction Information”. Some of this information may be personal information.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent
Through actions when otherwise there is no contractual relationship between us, such as when you browse our website or when you sign up to receive our newsletter, you provide your consent to us to process personal information that includes Identity Information, Contact Information and Technical Information.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us. However, if you do so, you may not be able to use our website or our services further.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our business
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage business risk
- protecting your interests where we believe we have a duty to do so
Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Uses of information you provide to us
Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Wix.com. That page may be branded to look like a page on our website, but it is not controlled by us.
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
This information is Technical Data, recorded for security purposes. Theoretically, if combined with other information we know about you from previous visits, the data possibly could be used to identify you personally.
Disclosure and sharing of your information
Data may be processed outside the European Union
Our business is based in the UK.
Our website hosting provider, Wix, is based in Israel. Israel is considered by the European Commission to offer an adequate level of protection for the personal information of EU Member State residents.
Your personal information may be stored through Wix’s data storage, databases and the general Wix applications. Data is stored on secure servers behind a firewall.
Your data may be maintained, processed and stored by Wix and their authorised affiliates and service providers in the United States of America, in Europe (including in Lithuania, Germany and Ukraine), in Israel, and in other jurisdictions as necessary for the proper delivery of their services and/or as may be required by law.
Wix affiliates and service providers that store or process your data on Wix’s behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their legal jurisdiction.
Control over your own information
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal information changes.
At any time you may contact us to request that we provide you with the personal information we hold about you.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We may keep personally identifiable information associated with your message, such Identity Information and Contact Information so as to be able to respond to you.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
How you can complain
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.